Where Quality Still Matters
Nothing can replace the passion for a well executed investigation. Though there are number of differentiators to ensure our success, it comes down to these three competencies: Experience, Accountability and Commitment.
In yesterday’s work environment, cost control was the common buzz phrase. Today, one can simply add the word “deeper” in front of the phrase. Most adjust by cutting back on important investigational foundations to create an offset, but doing so at the risk of providing a less than professional outcome. Our client’s brand is more important than shortsighted reactions that water down the entire integrity of what are industry is supposed to do.
At Whitehall Canada, Quality Still Matters Here
In tandem with our extensive experience is our desire to create value for each of our clients and the work they entrust to us. Our staff is highly dedicated, well trained and diverse. Most of all, we are purposeful in our team approach with everyone in the company, which extends to our clients.
Accountability is an integral part of our firm and you shouldn’t expect any less. From our actions on each assignment through dedicated field staff and fair billing practices to providing quality reporting, our clients, regardless of size, appreciate the security that their best interests are being taken care of.
We also believe that each assignment is an investment to both organizations where a commitment to integrity, professionalism and respecting our client’s brand is at the forefront in everything we do. Our commitment is in training, ethics, meeting or exceeding service level agreements and to best practices.
Our commitment to an optimum customer experience doesn’t end with just a service that is consistent and reliable. Behind the scenes is a framework of business practices, technology, leadership and a make a difference mentality in our communities.
Best Business Practices
Access to skilled employees and support staff, 24/7/365, regardless of location to accommodate priority investigations.
A national, toll free number and one point contact for account management. Communication with investigators where required.
A corporate governance model focused on privacy of all work conducted.
Our staff undergo a comprehensive self-auditing program on each assignment entrusted to us. This includes any service level scores, complaints and compliments to ensure the investigators maintain engagement in their day to day efforts.
Quarterly meetings with all staff and investigators is completed to promote teamwork and have open discussion of all updates in processes, efficiencies, technology, privacy or industry changes. This is in addition to an annual meeting to address employee satisfaction and changes management should consider moving forward.
An annual performance review to address career planning options
Service Level Agreements that are tailored to our client’s requirements
Open communication and complaint resolution process with staff and clients alike.
An innovation to change mentality and commitment to continuingly improve or services
Technology
Though we thrive to provide quality in every assignment and everything we do, the expectations of privacy and protection of our clients information is a primary concern.
Over the years, Whitehall Canada has taken significant steps to protect our clients’ brand and the information they provide us.
Our proprietary FileLynx technology is the cornerstone of our Case Management program which is locked down to user permission only. No clients, no out of office investigators, nor public have access to our program that houses our clients’ sensitive information. Additional proprietary safeguards are also in place to ensure that no data is compromised.
All staff have company computers that requires dual authenticity to be able to work on our network. No capability is available to store information on an outside system without permission by management and the supported by tracking software.
Our investigators use the latest in camera equipment and are well diverse on software to protect their evidence.
Leadership
Relationship
Community Service Responsibility
Though we thrive to provide quality in every assignment and everything we do, the expectations of privacy and protection of our clients information is a primary concern.